Shipping policy
Shipping Policy
At SoulunaRae, each order is carefully prepared and packaged with intention.
Processing Time
Orders are typically processed within 2–5 business days after purchase.
Shipping Time
Once shipped, most orders arrive within 3–7 business days depending on location and carrier service.
Order Tracking
Tracking information will be provided via email once your order has shipped.
Delays
SoulunaRae is not responsible for delays caused by carriers, weather conditions, or other circumstances beyond our control.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. SoulunaRae is not responsible for orders shipped to incorrect addresses provided at checkout.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with photos of the package and product so we can assist you.
For questions regarding your order, please contact: